Assist the Project Manager with field calls
Receive initial reports of field issues from customers (Builders)
Manage the life cycle of the field issue which includes, investigating the issue, and collaborating with other functions of the business
Serve as the contact for the customer (Builder) throughout the claims process
Contribute to providing services and products with Zero Defects
Respond to field issues reported by the Builders and problem solve field issues to resolve claims
Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors
Write change orders and ensure they flow properly through the business
Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
Track and follow-up on status of claims
Document potential claim issues and provide Project Managers with back-up information for submitted claims
Complete claims analysis and develop training on results of root cause analysis
Create field call tracking matrix for complex multi-phase projects
Hold communication meetings with internal and external personnel to bring all claims and errors to completion
Facilitate communications with Builder during claims investigation and resolution process

Associates or 2-year technical degree
3 years of related work experience in detailing, project clarification, project assistant or project management
Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings
4+ years of relevant work experience preferred
2+ years of pre-engineered metal building (PEMB) experience preferred
AutoCAD experience preferred

Construction Customer Service Representative

Key skills