Operational handling of international imports, with a particular focus on sea freight
Communication with customers, international offices, agents and suppliers
Booking cargo space with shipping lines and airlines
Processing and managing documents throughout the import process
Preparation and verification of incoming and outgoing invoices, as well as billing
Creating and tracking customer SOPs (Standard Operating Procedures)
Handling complaints and ensuring swift resolution

Completed commercial/vocational training, e.g., as a Freight Forwarding and Logistics Clerk
At least 1 year of professional experience in sea and air freight
Very good German and English skills, both written and spoken
Confident use of common MS Office applications
Reliable and efficient working style
Team-oriented communication

Stability and security: Permanent employment with a growth-oriented company and a strong presence in Nuremberg.
Career development: Benefit from individual development opportunities and take on responsibility from day one.
Collaboration and team spirit: Become part of a close-knit, family-like team that truly lives cohesion.
Flexibility: Enjoy the option to work remotely/mobiles up to 2 days per week.
Health promotion: Stay fit and healthy with our comprehensive health program.
Mobility: Take advantage of our bike leasing through JobRad to commute in an eco-friendly and cost-effective way.
Financial additional benefits: Look forward to attractive bonuses and exclusive discounts.

Customer Service Representative – Import (Sea & Air Freight)

Key skills