Key skills
CRMCommunicationSales
About this role
Role Overview
- be a key support for the Sales Team by managing customer orders end‑to‑end
- ensuring accuracy, timeliness, and high service quality
- maintain daily communication with customers, suppliers, and international teams via email and phone
- monitor order status, handle exceptions, and proactively resolve issues
- ensure smooth order fulfilment
- cooperate closely with Logistics, Finance, and Accounting Teams
- ensure correct documentation and efficient processes
- maintain high data quality in systems
- contribute to continuous improvement through process adherence and training
Requirements
- Bachelor’s degree or higher
- graduates of chemistry-related or technical fields are welcome
- experience in customer service, sales support, or order management in a B2B environment
- confidence in working with digital tools and order management / CRM systems
- strong organisational skills
- accuracy, and a structured approach to daily tasks
- positive attitude
- strong interpersonal skills
- ability to collaborate effectively within a team
- communicative level of English enabling daily cooperation with international stakeholders
Benefits
- work in an international, friendly organisation with a stable market position and collaborative culture
- structured onboarding and opportunities for development through technical, commercial, and personal trainings
- possibility to improve English skills through English classes
- flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
- full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance