Director of Professional Services

Role Overview

• Define and execute the strategy for DoorLoop's entire Professional Services organization.
• Lead and develop a team capable of supporting a high-velocity environment with consistent quality and throughput.
• Ensure every customer is set up to realize the full financial value of DoorLoop from day one.
• Own and mature the operating infrastructure: KPIs, dashboards, forecasting, and capacity planning models.
• Identify opportunities to automate repetitive work, accelerate data migration and setup, and enhance self-service onboarding experiences.
• Collaborate closely with Product and Engineering to influence roadmap priorities that reduce onboarding friction.
• Build career paths, competency models, and development plans that enable team members to grow alongside the company.

Requirements

• 8+ years leading Professional Services, Implementation, or Onboarding teams in high-growth SaaS environments.
• Built or scaled a services organization at a company between $20M–$100M ARR.
• Proven track record of owning and refining segment-based, repeatable onboarding processes that deliver fast time-to-value and high CSAT at scale.
• Operated in environments onboarding hundreds of new customers per month.
• Proven experience leveraging AI, automation, or technology-driven approaches to improve customer experience and delivery efficiency.
• Owned utilization, margins, forecasting, and performance metrics.
• Partnered across Sales, Customer Success, Product, and Finance.

Benefits

• Unlimited paid time off: take unlimited personal, sick, and vacation days.
• 401(k): plan for retirement with 4% matching and instant vesting.
• Medical, dental, and vision insurance: we offer full medical coverage for employees through United Healthcare and full dental and vision coverage through Guardian, with 25% coverage for dependents across all plans.
• Life insurance: $100,000 policy fully covered by DoorLoop.
• Disability insurance: short
• and long-term disability insurance fully covered by DoorLoop.
• Paid parental leave: paid maternity and paternity leave for birth and adoption.
• Best-in-class equipment: Get a company laptop and all the top-tier tools to set you up for success.