Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility
Serve as a friendly and accessible resource, fostering deep connections with members during every interaction
Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees
Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them
Collaborate with key internal departments and external clients to ensure members receive continued access to care
Establish and maintain relationships with community partners
Act as a liaison with state AHCCCS and local county and state agencies

Minimum of two years of experience in community relations, marketing, customer service or health care related field
One year experience in a health care environment
Must have reliable transportation, valid driver’s license, proof of car insurance and clean driving record
Must have knowledge of AHCCCS and/or CMS regulations
Must possess knowledge of HP CRM & IDX
Requires good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly
Must possess basic computer skills, including familiarity with office suite
Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards
Ability to multi-task in a fast paced environment with frequent interruptions
Must possess the ability to work cohesively in a team environment
Bilingual skills (English/Spanish) preferred

Community and Member Outreach Assistant

Key skills