Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility.
Serve as a friendly and accessible resource, fostering deep connections with members during every interaction.
Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees.
Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them.

Minimum of two years of experience in community relations, marketing, customer service, or healthcare related field with one year experience in a healthcare environment.
Bilingual in English and Spanish highly preferred.
Must have reliable transportation, valid driver’s license, proof of car insurance, and clean driving record.
Must have knowledge of AHCCCS and/or CMS regulations.
Must possess knowledge of HP CRM & IDX.
Requires good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly.
Must possess basic computer skills, including familiarity with office suite.
Ability to multi-task in a fast-paced environment with frequent interruptions.

Community and Member Outreach Assistant

Key skills