Key skills
LeadershipCommunication
About this role
Role Overview
- Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards
- Lead confident, value-driven conversations with customers considering cancellation or downgrade
- Use a consultative approach to understand root causes and influence positive customer outcomes
- Proactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolution
- Partner with cross-functional teams to share trends and insights that improve customer experience and reduce churn
- Adapt quickly to evolving processes, tools, and product updates in a growing environment
- Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!
Requirements
- A track record of thriving in high-volume, customer-facing environments
- The ability to influence outcomes
- Strong verbal and written communication skills
- A results-driven mindset
- Resilience and composure
- Strong problem-solving ability
- Adaptability in a growth environment
- Reliability and accountability
- Confidence with technology
Benefits
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
- Matching in RRSP, TFSA or FHSA
- Stock options
- A dedicated Talent Development team
- Access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.