Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives
Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects
Design and launch programs that lead to step-change improvements in our operational processes and business outcomes
Design and continue building the Risk Operations Quality program — defining frameworks and processes needed to systematically measure and improve operational quality across the org
Stand up agent performance monitoring and calibration processes to ensure accuracy, consistency, and fairness in how we evaluate operational quality
Define and track quality metrics and reporting, partnering with Data Science to surface actionable insights to Risk Ops leadership
Scale the Quality program across the Risk Operations organization, ensuring adoption, standardization, and continuous iteration as the program matures
Embody our Operating Principles and foster Stripe's values and culture

5+ years of experience in risk program management, strategy, management consulting, business operations, and/or operations program management
The ability to dig deep into the data and think from first principles while delivering the best results
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company's operations
Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact
Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them

Program Manager, Risk Ops Enablement

Key skills