Partner effectively with customers and key stakeholders, including Human Resources, Employee-Labor Relations, Legal Counsel, Global Security Services, Global Ethics & Compliance teams and others to ensure inquiries, concerns, consultations, investigation findings and follow-on actions are documented in appropriate tools and systems of record consistent with internal standards and with a clear focus on data integrity, a commitment to confidentiality and discretion, and a commitment to customer service.
Evaluate, triage, and refer/assign matters received through the Speak Up process, including through our various systems and tools
Manage and provide input on matters where appropriate consistent with organizational processes, goals, and values
Assist in the development, implementation, enhancement and maintenance of Case Management processes, harmonization efforts, standard work and other documentation
Promote knowledge and understanding of RTX and Raytheon policies and processes through coaching, presentations, and training
Perform other duties as assigned

Typically requires a University Degree or equivalent experience and a minimum of 8 years of Ethics and Compliance or investigations experience; or an Advanced Degree with a minimum of 5 years of experience
A minimum of 4 years managing and documenting case files in a case management or other system of record and/or investigations experience including conducting interviews and other fact-finding, analyzing documents, and partnering and engaging with employees, stakeholders and cross-functional partners
Proficiency with Compliance 360 or similar case management platforms and experience in Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, OneNote, SharePoint, Teams
Demonstrated ability to multi-task, manage multiple deadlines simultaneously, and provide guidance and practical solutions to cross-functional projects effectively and on time
Ability to remain calm and composed under pressure, in a fast-paced environment of rapidly changing demands
Exceptional consultative skills and high emotional intelligence, with the ability to handle highly sensitive and confidential matters with compassion and professionalism.
Excellent interpersonal, verbal and written communication skills, with excellent judgement and professional maturity

Case Manager – Global Ethics Office

Key skills