Manage Underwriting Service Operations team that support assigned underwriting product lines with focus on meeting production levels, service level agreements, and other performance metrics
Maintain constant communication with management, staff, and business units to ensure Voice of the Customer is heard
Effectively perform Underwriting Service tasks on more complicated assigned accounts while meeting all service standards and expectations
Ensure operational activities within team remain on time and within agreed upon workflows
Contribute to the efficiency of existing organizational processes and procedures to enhance and sustain the team’s expertise and internal capacity
Manage timely data collection build operational metrics that achieve productivity targets, reduce cost per task, eliminate errors, and deliver excellent customer service
Provide training and guidance to team members in support of talent development to drive deep knowledge and opportunities for career pathing
Be supportive while helping lead team through change and transformation efforts
Partner with cross-functional support teams to help meet service levels
Accountable for identifying, escalating, and responding to any Compliance related issues

Excellent ability to identify process efficiencies and gaps in process
Strong leadership skills
Strong working knowledge of assigned insurance coverages and underwriting units
Skilled in conflict management and business processes
Strong analytical and problem solving ability
Strong communication and organizational skills
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Operations Team Lead

Key skills