Track and triage bugs and technical issues across all systems that providers rely on to deliver care, in partnership with technical teams, provider operations and clinical programs
Support new product/program implementations by drafting user guides, communications plans and supporting training efforts, as neededBe a team player, supporting systems changes that improve efficiency for providers and internal teams – strengthening cross-functional collaboration across the organization
We are deeply invested in building a diverse operations team to best support our diverse provider team and client populations.

2+ years of experience in operations, implementation, customer success or a similar coordination-heavy role. Bonus: Experience working within or alongside engineering, IT or product teams
Demonstrated ability to work successfully in a fast-paced and/or startup environment
Exceptional communication skills with experience synthesizing and sharing key information with technical and non-technical audiences
Detail-oriented with the ability to prioritize and balance competing priorities in a dynamic and constantly evolving work environment
Familiarity with CRM, CMS, LMS and/or ticketing systems like Zendesk, Salesforce and Workramp
Detail-oriented with a systems mindset
you enjoy connecting dots and fixing what’s broken

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!

Operations Associate II – Provider Core Operations

Key skills