Develop, lead, and execute the operational strategy for Premium Services across the enterprise.
Translate enterprise objectives into measurable operational plans and outcomes.
Ensure delivery of high-volume, customer-facing transactions with accuracy, timeliness, and service excellence.
Maintain strong operational controls and ensure regulatory compliance.
Build and lead a highly engaged, high-performing team.
Foster a culture of accountability, data-driven decision making, and flawless execution.
Develop leadership bench strength and ensure appropriate staffing and succession planning.
Partner with Analytics to design and maintain an Operations dashboard.
Leverage KPIs, performance metrics, and business insights to drive continuous improvement.
Identify trends and proactively implement solutions to enhance performance and customer experience.
Collaborate with senior leadership and partners across Compliance, IT, Distribution, HR, Legal, and other functions.
Influence and execute technology roadmaps and strategic initiatives.
Support enterprise-wide strategic and tactical implementations within Operations.
Exercise authority in making policy-level decisions and initiating procedural improvements.
Stay actively engaged in the financial services industry to monitor regulatory developments, emerging technologies, and billing best practices.

Bachelor’s degree required; MBA preferred.
10+ years of experience in insurance or financial services.
5+ years of progressive management experience.
Significant experience leading complex operations and/or shared services environments.
Demonstrated executive presence and strong business and financial acumen.
Proven track record of strategic leadership and consultative influence.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Assistant Vice President, Premium Services

Key skills