Supervisor, Airport and Ground Operations

Role Overview

• The Airports Supervisor leads, develops and maintains strategic relationships with JetBlue Crewmembers, internal departments, and Customers
• The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our customer interactions, control costs, drive revenue, and uphold safety standards
• Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises
• Responsible for resolving and handling escalated issues with Customers and/or Crewmembers
• Supports, coaches, and trains Airports Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
• Briefs Airports Crewmembers and/or Business Partners prior to each shift
• Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
• Directs and guides Airports Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners in order to ensure effective day-to-day collaboration and accountability
• Obtains and stays current on Airport and/or Ground Operations qualifications, as required.

Requirements

• High School Diploma or General Education Diploma (GED)
• Three (3) years of Customer service, sales, or airline experience, OR one (1) year JetBlue CEX experience
• Able to stand continuously up to four (4) hours at a time
• Proficient in written and verbal English
• Ability to handle confidential information with professionalism and diplomacy
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Ability to perform under pressure and fixed time constraints
• Proficient knowledge in Microsoft office
• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Able to work with various forms of payment (cash, credit cards, travelers checks, etc)
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Supervisors overseeing Ground Operations must possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Benefits

• Administrative support oversights may be assigned, depending on station size
• Potential need to work flexible hours and be available to respond on short-notice
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
• Regular attendance and punctuality