Lead enterprise-level customer value realization and strategic growth initiatives across Arcadia’s largest accounts
Partner closely with Customer Success leaders to identify customer goals, risks, and expansion pathways
Develop and operationalize a customer strategic growth methodology aligned to value-based care models
Conduct executive-level customer engagements to uncover strategic priorities and adoption barriers
Translate customer strategies into platform adoption roadmaps and measurable value outcomes
Collaborate with Sales/Growth to shape expansion opportunities, build business cases, and support executive negotiations
Serve as an internal expert on value-based care trends, healthcare analytics, and enterprise customer challenges
Track, measure, and communicate realized customer value across the portfolio
Represent the customer voice internally to influence product, service, and go-to-market strategy

Bachelor’s degree required; master's degree in healthcare, business, analytics, or related field strongly preferred
12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS
Proven success driving retention and expansion within complex, multi-stakeholder enterprise environments
Deep experience in value-based care, healthcare analytics, population health, or payer–provider ecosystems
Demonstrated ability to influence C-suite executives and senior customer stakeholders
Track record of supporting or closing multi-year, multi-million-dollar enterprise agreements
Exceptional executive presence and communication skills
Strong business case development, ROI modeling, and value storytelling capabilities
Highly collaborative, cross-functional leadership style
Entrepreneurial mindset with comfort operating in ambiguity
Ability to balance strategic vision with operational execution

Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
Opportunity to help solve healthcare’s toughest challenges through value-based care
A high-impact leadership role shaping Arcadia’s Client Value Office
Close partnership with executive leadership across Growth, Customer Success, and Product
Exposure to complex, enterprise-scale customer challenges with real-world impact
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Become a member of the talented, energized, diverse and purpose-driven Arcadian Community

VP, Customer Growth, Retention

Key skills