Staff VP, Retention and Growth

Role Overview

• Own and lead the end-to-end retention and expansion strategy for Carelon’s external growth customers
• Drive portfolio performance across upsell, cross-sell, and expansion initiatives
• Establish and oversee financial targets, KPIs, and performance metrics for the client portfolio
• Partner with operations and implementation teams to ensure seamless onboarding, execution, and ongoing delivery of Carelon solutions
• Lead and develop high-performing Client Service teams within a complex, matrixed healthcare environment

Requirements

• Requires a BA/BS degree
• minimum of 10 years of related experience
• Minimum 10 years of executive leadership experience
• Demonstrated experience driving growth, retention, and enterprise transformation

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources