Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
Process sales orders and resolve customer product or service issues.
Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Keying in orders, processing faxes, and preparation of reports.
Interfaces with various groups including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Participates in special projects and performs additional duties as required.

High School Diploma or GED equivalency required.
3+ years of call center or customer service experience.
Focus on customer account management preferred.
Excellent oral and written communication skills.
Good voice quality that is conversational and professional.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Strong organizational and problem-solving skills required.
Strong interpersonal relationship-building skills.
Moderate level of computer skills in Word and Excel.
Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively.
Ability to work in a fast-paced environment.

Customer Service Representative

Key skills