Business Analyst

Role Overview

• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications.
• Lead the collection, capture, and management of mission user needs from prioritization, concept development, epic and feature creation, and user story writing to support development and deployment as a business analyst subject matter expert.
• Liaise between software development teams, logistics and warehouse SMEs (including users and proxy users), and technical solution leadership to ensure that product development, customization, and/or integration aligns with overall architecture, systems, and human centered design (HCD) best practices.
• Facilitate the gathering of business-focused requirements to support product development teams, and product owners, including defining the backlog and ensuring the user's perspective is considered.
• Work with the product owner and users to determine the operational objectives of business needs and elicit requirements.
• Focus on requirements related to improved usability, user experience, and user adoption and engagement.
• Manage a register of stakeholder relationships to product team technical leadership, functional representatives, and user representatives.
• Conduct necessary research and discovery to serve as de facto subject matter expert, supporting development teams in the integration and development of complex business systems.
• Identify core business needs, decompose, and document concepts of operation, story maps, briefings, and user stories, document business rules, and construct workflow diagrams, as needed.
• Condense complex business processes into clear and actionable epics, features, and user stories with acceptance criteria.
• Work with Product Management, Technical Leadership, and mission stakeholders to review, update, and maintain a business process roadmap of the to-be system and evaluate areas of reengineering by outlining potential to-be processes.
• Work with Product Management, Technical Leadership, and mission stakeholders establish and monitor baseline key performance indicators (KPI)/metrics for system development and integration.
• Provide data analysis expertise to measure and report on progress towards objectives and key results, including both development/delivery metrics and business process outcomes.

Requirements

• 10+ years of experience in information technology (IT), management, business analysis, system engineering, and/or IT requirements management.
• Well-developed analytical, diagnostic, and system-thinking skills.
• Experience as a Product Owner or in a business or requirements analyst role.
• Experience working on systems integration projects that span hardware and software solutions.
• Ability to effectively manage stakeholder relationships and expectations while developing and refining agile requirements.
• Ability to develop artifacts to support requirements documentation, including user journey maps, data flow diagrams, interface analyses, information architecture diagrams, etc.
• Experience with agile requirements management tools.
• Experience in business process improvement and reengineering.
• Experience working in an agile software development framework.
• Master's degree or equivalent work experience in IT/information systems, business administration, computer science, or mathematics or equivalent experience.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options