Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications.
Lead the collection, capture, and management of mission user needs from prioritization, concept development, epic and feature creation, and user story writing to support development and deployment as a business analyst subject matter expert.
Liaise between software development teams, logistics and warehouse SMEs (including users and proxy users), and technical solution leadership to ensure that product development, customization, and/or integration aligns with overall architecture, systems, and human centered design (HCD) best practices.
Facilitate the gathering of business-focused requirements to support product development teams, and product owners, including defining the backlog and ensuring the user's perspective is considered.
Work with the product owner and users to determine the operational objectives of business needs and elicit requirements.
Focus on requirements related to improved usability, user experience, and user adoption and engagement.
Manage a register of stakeholder relationships to product team technical leadership, functional representatives, and user representatives.
Conduct necessary research and discovery to serve as de facto subject matter expert, supporting development teams in the integration and development of complex business systems.
Identify core business needs, decompose, and document concepts of operation, story maps, briefings, and user stories, document business rules, and construct workflow diagrams, as needed.
Condense complex business processes into clear and actionable epics, features, and user stories with acceptance criteria.
Work with Product Management, Technical Leadership, and mission stakeholders to review, update, and maintain a business process roadmap of the to-be system and evaluate areas of reengineering by outlining potential to-be processes.
Work with Product Management, Technical Leadership, and mission stakeholders establish and monitor baseline key performance indicators (KPI)/metrics for system development and integration.
Provide data analysis expertise to measure and report on progress towards objectives and key results, including both development/delivery metrics and business process outcomes.
Requirements
10+ years of experience in information technology (IT), management, business analysis, system engineering, and/or IT requirements management.
Well-developed analytical, diagnostic, and system-thinking skills.
Experience as a Product Owner or in a business or requirements analyst role.
Experience working on systems integration projects that span hardware and software solutions.
Ability to effectively manage stakeholder relationships and expectations while developing and refining agile requirements.
Ability to develop artifacts to support requirements documentation, including user journey maps, data flow diagrams, interface analyses, information architecture diagrams, etc.
Experience with agile requirements management tools.
Experience in business process improvement and reengineering.
Experience working in an agile software development framework.
Master's degree or equivalent work experience in IT/information systems, business administration, computer science, or mathematics or equivalent experience.