Senior Manager, Branch Strategy

Role Overview

• Responsible for the refinement and communication of the Branch Network Roadmap to Branch Field Teams and stakeholders.
• Responsible for creating a prioritization framework for project work aligning with LT strategy.
• Partner with business leaders to build annual plans to support upstream work.
• Leading vetting of new incoming work from upstream partners.
• Support postmortem analysis of implementations to understand impact to financial and operating KPIs.
• Continually prioritizes workstreams to ensure focus on most impactful opportunities and new initiatives; by identifying key issues/topics, questions and hypothesis.
• Identifies analysis, research, and the data required to support.
• Leads research for new strategic initiatives, building comprehensive analysis such using voice of customer analysis, operations go sees/ round tables, operating metrics, and financial assessment.
• Develops insights from analysis to translate into strategies, actions and recommendations.
• Creates strategic briefs, typically through PowerPoint, for initiatives and programs aligning with Branch Network Leadership on problem statement and go forward plan.
• Prepares Branch Network updates to the Grainger Leadership Team as well as opportunity to participate in the presentation.
• Forms and leads cross-functional project teams to ensure coordinated implementation of programs and initiatives.
• Supports exploratory, descriptive, and statistical analysis performed by direct reports.
• Defines key metrics for the Branch Network.

Requirements

• Bachelor's Degree Business, Strategy, Economics/Finance, Marketing, or equivalent work experience required and Master's Degree MA/MS/MBA or equivalent preferred
• 7+ years work experience in the areas of customer or business analysis preferred
• Strong strategic / innovative thinking
• Analytics and data analysis skill set
• Excellent verbal and written communication skills
• Knowledge of Branch Network operating processes and Grainger end-to-end service delivery chain
• Intellectual curiosity
• Demonstrated leadership skills and problem-solving capabilities
• Ability to overcome complexity and deliver concise business cases
• Ability to balance and prioritize work on multiple projects
• Strong interpersonal skills, ability to interact effectively with field employees and senior leaders of Grainger.
• Ability to lead cross-functional teams based on influence instead of positional authority.
• Proven track record of execution and driving results.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.