Receives voice and text requests for police, fire, and medical services.
Determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction.
Documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed.
Provides guidance and assistance to the public in life-safety situations.
Coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
Goes through a lengthy, structured training program to learn Vermont State Police and E911 policies and procedures for handling emergent and non-emergent calls.

One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.
High school diploma or equivalent (preferred).
Vermont E911 Call Taker Certification (preferred).
Experience running license, registration, and criminal history queries (preferred).
Experience entering NCIC information (preferred).
Experience as a First Responder (preferred).
Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills.
Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.
All candidates must pass a security clearance conducted by the Department of Public Safety.

$5,000 Hiring Bonus for New Hires!
80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program

Emergency Communications Dispatcher I

About this role