Senior Administrator – HR Ops

Role Overview

• Oversees maintenance of employee data in appropriate HR system(s) and determine resolution for routine issues and recommends options/solutions for unusual situations to appropriate management for assigned area of responsibility.
• Maintains data integrity across HR systems, including auditing, correcting, and managing employee history records and workflow inputs.
• Researches and resolves increasingly more complex HRIS issues, unexpected results or process flaw-type questions from the IT Help Desk and/or escalated Tier 2 cases from HR Service Center.
• Documents all research within the HR Case Management system.
• Maintains a high level of compliance knowledge (Federal, State &/or Local) as it applies to Garnishments, Sec 125, 401K, Deferred Compensation, imputed income, etc. & any other wages/deduction & it's impact to an employee’s pay statement or taxable wages.
• Ensures compliance with federal, state, and local regulations, including payroll rules, tax implications, garnishments, and I‑9 retention/purge requirements.
• Manages and ensures timely resolution of GL items, outstanding checks, NOC returns, TXNA deductions, and other payroll‑related exceptions within assigned areas.
• Resolves routine tax and payroll-related inquiries, escalating complex issues to appropriate SMEs.
• Responds to employee, manager and other business partners’ inquiries professionally and accurately using excellent written and/or verbal skills yielding a high-quality employee experience.
• Assists in the planning, development, and support automation and process improvements related to employee data maintenance, Time Management, and HR operations.
• Participates as a project team member related to HR/HR Operations projects and process improvements, including but not limited to the automation of day-to-day maintenance activities, off cycle processes and/or new system functionality.
• Consults with management and applicable stakeholders on identified trends for assigned areas of responsibility and to provide support where needed.
• Supports process and procedure documentation efforts as applicable and trains team members on system changes and data management process changes & reviews materials with managers to ensure consistency with team member training opportunities.
• Serves as the primary point of contact for escalated HRIS, payroll, and data-related system issues, performing research, auditing, troubleshooting, and documentation.
• Recommends process improvements to management that will enhance current processes, reduce redundancy, help eliminate errors, and enhance employee experience.
• Works closely and effectively with internal partners in IT HR Support, HR Operations, Benefits, and other teams pertinent to optimal service delivery.
• Shares technical knowledge with team members on system capabilities/limitations.
• Provides data for internal and external audits as applicable.

Requirements

• High School diploma or GED or minimum Associate degree in lieu of required experience.
• 3
• 5+ Years of HR Operations, HR Service Center, HR Technology, or related roles, including transferable skills that align with the responsibilities of this position.
• Financial Services experience
• Experience working with mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances
• Strong critical thinking and analytical problem‑solving skills to evaluate complex situations and drive effective decisions
• Proven experience identifying, recommending, and implementing process improvements to enhance efficiency and quality
• Background working in a high‑volume service center environment with a focus on service excellence
• Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
• Strong interpersonal skills with a collaborative style
• Ability to work in a fast-paced environment

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training