Serves as delivery manager for custom application development efforts, managing delivery timelines, building and prioritizing product backlogs, and coordinating with developers and leadership to ensure applications are developed to user specifications
Leads quality assurance for custom application development, including performing integration testing and creating, maintaining, and monitoring automated regression tests
Acts as primary point of contact for production support efforts for applications, including troubleshooting, issue resolution, and conducting user training sessions
Leads product documentation efforts including creation and maintenance of user guides and knowledge base content
Analyzes support trends and usage data to drive process improvements and implement preventative measures that reduce recurring issues
Partners with leadership on product discovery, requirements gathering, build vs buy analysis, and implementation planning

Bachelor’s degree in information systems, or related field required; accounting education/experience a plus
4-6 years of experience in business systems analysis, with demonstrated leadership capabilities
Product ownership or delivery management experience
Proficient in MS SQL for querying, maintenance, and troubleshooting
Excellent analytical, problem solving, and strategic thinking capabilities
Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
Customer service-oriented with a track record of building strong stakeholder relationships
Flexible with changes in hours during busy season and able to assist after hours/on weekends if needed

Business Systems Manager

Key skills