About this role
Role Overview
- Creating forecasts (e.g., service level, staffing) as well as collecting, analyzing and preparing relevant data for optimal workload management
- Monitoring resource availability across sites and departments and identifying bottlenecks early
- Coordinating, compiling and monitoring contingents and job packages for the support teams
- Supporting the planning of support deployments inside and outside the CNE region
- Contributing to workforce and workload calculations for rolling schedules and annual planning
- Serving as the central contact for support inquiries from subregions within the CNE region
- Creating and maintaining KPI reports
Requirements
- Experience in customer service or in a technical service/inside-service environment
- Several years of experience as a technician on wind turbines combined with 2–3 years in an internal/service office role
- Confident use of MS Office (especially Excel) and routine work with data-driven analyses
- Good German and English skills
- Strong analytical skills, solid numerical understanding, and a structured, methodical working approach
- Ability to work independently and show initiative
Benefits
- Option to work remotely up to 80%
- Internal and external development opportunities, including through the ENERCON Academy
- Flexible working hours through appropriate work-time models
- Company pension scheme, private disability insurance on special terms, and financial support for employee savings schemes (vermögenswirksame Leistungen)
- Option for bike leasing (JobRad)
- Occupational health management including corporate fitness
- Discounts on various branded products in cooperation with our partner Corporate Benefits
- 30 days of vacation per year