Research Operations Program Manager

Role Overview

• Requirement Gathering & Analysis: Collaborate with stakeholders to identify internal user needs and functional requirements.
• Document and prioritize feedback to inform technology configuration, customization, and deployment.
• Assist with planning, coordination, and tracking of pilot programs.
• Develop prototype environments to support proof of concept using tools available within the Process & Support Organization.
• Monitor progress, gather feedback, and contribute to refining deployment strategies.
• Support the successful rollout of tools across departments by engaging in configuration, testing, and deployment processes.
• Serve as a key point of contact for internal users with questions about the execution of the market intelligence production process.
• Collaborate with the training and enablement group to develop and maintain user guides, FAQs, and training materials.
• Provide 'how-to' support and conduct small-group or 1:1 training sessions.
• Help execute change management plans to drive adoption. Champion ongoing usage and best practices across teams.
• Track project tasks, timelines, and risks. Facilitate knowledge sharing and learning through workshops, office hours, and internal documentation.
• Ensure stakeholders are regularly informed of progress and next steps.

Requirements

• Bachelor’s degree required; Master’s degree preferred in Business, Communications, Information Systems, or a related field
• 5+ years of relevant experience in project coordination or program management
• Proficiency with project management tools
• Strong communication skills—written, oral, and presentation – and interpersonal skills to thrive in a highly collaborative environment spanning teams globally
• Ability to distill technical content into clear, user-friendly guidance
• Detail-oriented and highly organized with proven ability to manage multiple assignments and meet tight deadlines
• Experience supporting change management and training initiatives is a plus
• Familiarity with software configuration, deployment, and support preferred
• Professional fluency in English.

Benefits

• 15 vacation days per year (increases with tenure; carryover allowed)
• 10 paid sick days per year
• 1 week paid new parenting leave
• Flexible work options (remote, part-time, flexible hours)
• Health, dental, vision, and paramedical coverage for you and your family
• $1,600 annual healthcare spending account
• Employee Assistance Program for counseling and support
• Best Doctors medical second opinions
• Life, AD&D, and long-term disability insurance
• Retirement savings plan with company match (up to 4% of salary)
• $75/month technology allowance for home office or phone expenses
• Company-paid cell phone plan