Manager, Claims Team

Role Overview

• Lead and develop Claim Supervisors, ensuring performance aligns with established KPIs
• Drive efficient inventory management to meet time-to-process, quality, and LPI goals
• Partner with Global Service Partners to achieve SLA commitments and operational objectives
• Collaborate with workforce management to balance staffing levels and operating expenses
• Analyze eMOS and operational data to identify trends, remove barriers, and improve efficiency
• Coach, mentor, and develop high-performing teams while supporting talent development, engagement, and retention
• Demonstrate managerial courage in performance management and deliver clear, transparent communication

Requirements

• High School Diploma or GED required
• Bachelor’s degree preferred
• 2+ years of Senior Supervisory experience highly preferred
• 4+ years of Claims Management experience
• Proven experience partnering with Global Service Partners
• Demonstrated ability to manage capacity, staffing, and inventory
• Strong written, verbal, and data visualization communication skills

Benefits

• medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays