Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes
Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful.
Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers.
Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services.
Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives.
Develop a thorough understanding of a typical customer’s business and security needs by industry, providing proactive recommendations that support the customer’s priorities.
Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.

4-year college degree in a business area, technical area or equivalent
7 + years of related industry experience in professional services, sales engineering, senior support engineering, or other customer facing roles with exposure to multiple technology areas
Understand and demonstrate customer success principles and behavior
Must be able to articulate customer business requirements and serve as the customer voice internally
Working knowledge of email security and networking concepts and frameworks
Working knowledge of cloud technologies, web services, operating systems, and common technical architecture
Ability to effectively work in a team environment as well as independently
Project and/or program management skills and high attention to detail
Ability to think innovatively, strategically and deliver tactically
Ability to work independently, to adapt quickly, and to maintain a positive attitude in challenging situations

Senior Customer Success Manager – Email Security Product Specialist

Key skills