Key skills
CRMLeadershipCommunicationNegotiationAccount Management
About this role
Role Overview
- Own revenue performance across assigned enterprise accounts. Monitor trends, identify risk early, and proactively mitigate revenue erosion.
- Maintain forecast accuracy and clear pipeline visibility.
- Protect margin integrity in commercial negotiations and renewals.
- Develop and execute structured account growth plans.
- Identify whitespace opportunities across Side’s service lines.
- Drive cross-LOB expansion in partnership with Solutions and Delivery teams.
- Activate new services within existing accounts while maintaining trust and stability.
- Build multi-threaded relationships across production, operations, and procurement stakeholders.
- Engage senior decision-makers (VP, Studio Head, SVP level).
- Lead structured business reviews and long-term strategic discussions.
- Maintain high CRM hygiene and disciplined opportunity management.
- Provide rolling 60–90 day forecast visibility.
- Ensure opportunities meet qualification standards before inclusion in forecasts.
- Escalate commercial or delivery risks early and transparently.
- Partner closely with global delivery leadership across EU and APAC.
- Align pricing, solutions, and capacity planning to support account growth.
- Ensure seamless transition from commercial agreement to operational execution.
Requirements
- 5–8+ years of enterprise account management experience within gaming or adjacent technology services.
- Demonstrated success expanding multi-service portfolios within existing accounts.
- Experience working within global, matrixed organizations.
- Strong commercial judgment and the ability to operate effectively in evolving market conditions.
- Executive-level communication and negotiation skills.
- Deep understanding of the game development lifecycle and outsourced service models.
Benefits
- Competitive base salary with commission potential
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan with company contribution
- Generous PTO and paid holidays
- Flexible and remote-friendly work environment
- Life and disability insurance
- Professional development and learning support
- Opportunities to collaborate with leading global studios and technology partners
- A dynamic, growth-focused environment in a global services organization