Project Manager

Role Overview

• Manage the full project lifecycle for customer implementation projects, from initiation through closure
• Define project scope, objectives, deliverables, timelines, and success criteria
• Develop, maintain, and execute detailed project plans, schedules, and budgets
• Ensure projects are delivered on time, within scope, and within budget
• Apply established project management methodologies (Waterfall, Agile, or Hybrid)
• Track project progress, milestones, dependencies, and risks
• Monitor project performance and implement corrective actions as needed
• Ensure adherence to delivery standards, best practices, and quality expectations
• Serve as the primary point of contact for customers and internal stakeholders
• Lead project meetings, status reviews, and planning sessions
• Communicate project status, risks, issues, and dependencies in a clear and timely manner
• Manage client expectations and day-to-day client interactions
• Identify, assess, and manage project risks and issues throughout the project lifecycle
• Act as the first level of escalation for project challenges and conflicts
• Manage scope changes through formal change control processes
• Coordinate cross-functional project resources and oversee day-to-day execution activities
• Provide guidance and accountability to project team members
• Foster collaboration across internal teams and customer stakeholders
• Create and maintain required project documentation, including project plans, schedules, risk logs, and status reports
• Ensure accurate and timely updates in project management and tracking systems
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Requirements

• Bachelor's degree or equivalent experience
• Demonstrated success in managing projects
• Industry vertical or solution area experience
• Microsoft Office proficient, including MS Project and Visio
• Good oral and written communications skills
• Good interpersonal skills
• Good organizational, multi-tasking, and time management skills
• Able to thrive in a fast paced environment
• Ability to work independently and in a team environment
• Self-motivated with the ability to manage projects to completion with oversight
• Good ability to provide exceptional follow through and be customer service driven

Benefits

• Health insurance
• Flexible work arrangements
• Paid time off
• Professional development opportunities