Take ownership in managing an accounts receivable portfolio of diversified customers for Ingersoll Rand locations.
Use available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement.
Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts.
Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment.
Identify issues for escalation and request credit holds.
Develop and maintain business relationships with customers and sales office personnel.
Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
Ensure timely and accurate responses to customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities.

Bachelor’s or Associate’s in Finance, Accounting, or other Business degree preferred.
1-3 years’ experience in finance or customer service, collections preferred.
Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
Excellent written and oral communication skills required.
Strong math aptitude with attention to detail and accuracy.
Must possess strong organizational skills with the ability to multi-task and to plan work/tasks daily, weekly, and monthly.
PC literacy and basic Microsoft Office literacy required.
Strong customer service and general office experience preferred.
SAP/Oracle experience preferred.

Collections Analyst I

Key skills