Communicate with the Regional Sales Managers to gain understanding of their sales plans and customers
Conduct meetings with customers to assist with purchase order review, order status updates, production schedules
Create and maintains open order reports and document changes in ERP system
Respond to customer inquiries in a same business day manner via phone and email
Work cross-functionally, across business brands, to ensure customers are always kept informed
Provide cross-training to other Sales Support Specialists for coverage needs
Plan and adjust schedule accordingly to ensure seamless coverage of customers in varied US time zones

Minimum five years Customer Service experience
Minimum two years related Sales Support experience
Knowledge of customer service principles and practices
Proficient in Microsoft Office, especially Excel, but also including Word and Outlook
SAP knowledge is a plus
Attention to detail
High School Diploma
4-year College Degree, equivalent experience will be considered
Ability to work in a fast paced environment
Ability to communicate and interact effectively in all situations.

Sales Support

Key skills