Lead strategy and day-to-day management of the Residential Program Ally contractor network across the Ameren Illinois service territory, ensuring adequate regional and trade coverage to support program performance.
Direct contractor recruitment, onboarding, enrollment, and ongoing engagement, with a strategic emphasis on expanding Building Envelope (Insulation) participation.
Assess network gaps by region, trade discipline, and program demand; develop and execute targeted recruitment plans in coordination with program implementers and stakeholders.
Manage enrollment documentation (W-9, insurance, ICC verification), certification status, orientation coordination, participation agreements and data integrity within Aleet (Salesforce).
Provide responsive and collaborative contractor support, including program guidance, incentive updates, performance feedback, and issue resolution in support of field teams as needed.
Partner with marketing teams to develop outreach campaigns and messaging to attract and retain high-performing contractors.
Identify and promote training and continuing education opportunities to strengthen contractor capability, compliance, and quality standards.
Oversee contractor data management and reporting, tracking participation, production, and performance metrics to inform program strategy.

Bachelor’s degree and a minimum of 3 years of experience implementing energy efficiency or contractor-driven programs; or 5+ years of equivalent relevant experience in lieu of a degree.
Experience supporting contractor service delivery and/or energy efficiency program implementation.
Strong communication and collaboration skills, with the ability to manage multiple priorities and stakeholders effectively.
Demonstrated ability to work independently and within cross-functional teams.
Experience improving processes, managing documentation, and maintaining organized program records.
Proficiency in Microsoft Excel, PowerPoint, and Salesforce (or similar CRM platforms).
Valid driver’s license and reliable transportation.
Willingness and ability to travel up to 50%, including occasional overnight travel.
Ability to adapt to changing priorities and operational needs in a fast-paced environment.

Residential Contractor Network Manager

Key skills