Learning Operations Director

Role Overview

• Lead and manage a team of people managers/supervisors overseeing day-to-day execution of centralized, repeatable talent processes for learning
• Set strategic priorities and roadmaps to guide operational execution and continuous improvement
• Design, implement, and optimize global business processes
• Maintain a culture of operational excellence
• Collaborate closely with Centers of Excellence (COEs) and other stakeholders
• Oversee documentation and training of business processes
• Formulate and communicate project plans for new talent programming
• Ensure infrastructure and team structure can scale and adjust to business needs
• Act as a point of escalation for complex problems
• Track and report on operating results
• Proactively collaborate with the HRIS team
• Foster a culture of curiosity and experimentation
• Identify, assess, and implement emerging technologies

Requirements

• 8-10 years of progressive Human Resources, Learning or Talent Development experience
• 4 years within an advanced role
• Supervisory experience for a strategic team of professionals
• Prior experience coaching and developing a high performing team required
• Bachelor’s Degree in Human Resources, Learning and Development or related degree
• Strong leadership and interpersonal skills
• Excellent consultative skills
• Ability to communicate effectively across varied stakeholder audiences
• Strong strategic orientation
• Analytical skills
• Critical thinking ability
• Proven ability to work with minimal guidance
• Manage multiple priorities simultaneously
• Take initiative even under unfamiliar or ambiguous circumstances
• Excellent interpersonal and written communication skills
• Strong computer skills
• Proficient in Microsoft Office product suite
• Outstanding organizational skills

Benefits

• flexibility in your schedule
• empowering you to balance life’s demands