Manage a team of Enterprise Implementation Consultants (EICs), each of whom closely drives multiple and concurrent implementation projects from initiation through project close.
Partner with your EICs to ensure that each phase of a client’s implementation is completed efficiently, thoroughly, and on-time, ensuring long-term client success and sentiment.
Conduct weekly status meetings with client stakeholders and executive management.
Manage client escalations in a timely and professional manner, developing and communicating potential solutions ensuring client satisfaction and retention.
Foster a collaborative culture across your team to facilitate growth.
Collaborate with cross-functional sales, data, training, and product teams to deliver against defined project timelines.
Act as a thought partner to senior leadership in the development and prioritization of long-term strategies to achieve successful client sentiment.
Host weekly one-on-ones with each EIC, providing them with guidance, coaching, career development planning, and creative solutioning to challenges on any of their active projects.
Stay up-to-date and enabled on ServiceTitan functionality and industry best practices to ensure you are able to discuss the workflows and their impact on our clients’ businesses.
Periodically travel to client on-sites 20-30% of the time.

At least 7-10 years of relevant work experience that may include a combination of experience in managing a team of direct reports, owning client relationships, project management, technology/SaaS implementation, and/or the home or commercial services industries
Bachelor's Degree or equivalent professional work experience
A proven track record of being exceptionally detail-oriented while managing multiple projects
Ability to think several steps ahead and take proactive steps to address roadblocks and issues
Exceptional relationship-building skills and a clear view on what constitutes an excellent client experience and partnership
Experience as a collaborative team player always looking to help and enable others in the organization
Knowledge of and experience with SmartSheet a plus (not required)
Experience working in roofing, exteriors, water treatment, pool/spa, and security services a plus.

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Delivery Manager

Key skills