Digital Delivery Manager

Role Overview

• Oversee configuration, maintenance, and optimization of ProjectWise and Bentley Infrastructure Cloud (BIC) connected data environments (CDEs).
• Manage integrations between BIC/ProjectWise and Microsoft 365 (Teams, SharePoint, OneDrive), GIS, scheduling, and analytics platforms.
• Contribute to testing and deployment of updates and enhancements.
• Lead system audits and ensure standardized processes for document management and version control.
• Conduct routine ProjectWise administration, including user and group management, work areas, workflows, and deliverables, as well as troubleshooting and user support.
• Support the creation, management, and federation of iModels within BIC.
• Assist in utilizing iTwin services for validation, versioning, visualization, and digital twin workflows.
• Implement automation scripts and workflows (PowerShell, Python, Power Automate) to streamline provisioning, metadata management, and deliverable validation across BIC and ProjectWise.
• Maintain working knowledge of MicroStation, OpenRoads, and OpenBridge to assess downstream data requirements and support integration into BIC and ProjectWise.
• Diagnose and resolve connectivity, file locking, rendition, and metadata issues.
• Coordinate escalations with ProjectWise administrators and IT personnel.
• Develop Power BI dashboards to monitor adoption, usage, and compliance metrics.
• Remain current with best practices, new releases, and emerging technologies within the Bentley and Microsoft ecosystems.
• Collaborate with Civil Transportation teams to create and carry out a Digital Delivery Strategy.
• Develop data management strategy for Civil Transportation projects.
• Create, maintain, and improve Digital Delivery standards and configuration templates, including file structures, naming conventions, attributes, workflows, states, and renditions for BIC.
• Ensure that all project configurations and deliverables comply with state Department of Transportation (DOT) and national digital delivery requirements.
• Develop and maintain technical documentation, SOPs, and best practices to support system users.
• Support version control and change management processes by publishing release notes, conducting impact assessments, and maintaining audit-ready records.
• Participate in QA/QC reviews to verify model and document compliance, as well as metadata completeness, before milestone submissions.
• Develop and implement training plans, onboarding programs, and ongoing support initiatives for ProjectWise and BIC users.
• Produce comprehensive step-by-step guides, instructional videos, and quick-reference materials for users.
• Conduct live training sessions and webinars, and facilitate onboarding for new hires regarding BIC and ProjectWise workflows as well as Department of Transportation (DOT) expectations.
• Offer individualized user support, reinforce best practices, and address help-desk tickets related to digital delivery tools.
• Monitor training participation, collect feedback to enhance content, and assist in maintaining a centralized training library that incorporates the latest standards and software updates.
• Collaborate with internal teams, including Transportation, Field Services, Quality, and IT, as well as external partners to facilitate adoption and address challenges.
• Support project teams during kickoffs to ensure accurate creation of the Common Data Environment (CDE), proper metadata configuration, and correct template implementation.
• Validate deliverables against contract and DOT requirements before key milestones (30/60/90/IFC).
• Deliver daily support for issues related to Bentley Information Center (BIC) and ProjectWise workflows, coordinating with ProjectWise Administrators, IT, clients, and partners to resolve access and collaboration challenges.
• Prepare and present status reports, KPIs, and compliance metrics to organizational leadership and project managers.
• Oversee project closeout activities, ensuring proper archiving and records retention in compliance with established standards.

Requirements

• Associate’s or Bachelor’s in Engineering Technology, Construction Management, Information Systems, or related field; equivalent experience considered.
• 10+ years of expertise working with ProjectWise, with prior experience in professional engineering services.
• 5-8 years of experience or equivalent experience in a BIM leadership role.
• Expertise in Autodesk and Bentley software products, including ProjectWise Explorer, ProjectWise Administrator, MicroStation, OpenRoads, OpenBridge, iModels, and iTwin services.
• Understanding of digital delivery workflows on infrastructure/transportation projects.
• Strong Familiarity with iModels, iTwin services, and digital twin workflows.
• Experience with automation tools (PowerShell, Python, Power Automate) and data analytics platforms (Power BI).
• Knowledgeable about data flows between geometric modeling and analysis software modeling.
• Strong technical, project management, and change management skills.
• Ability to seek out and resolve issues through close interaction with other project team members.
• Excellent verbal, written, and interpersonal communication skills.
• Proven ability to lead teams, manage multiple projects, and drive organizational change.
• Teaching and coaching skills to bring new team members up to speed.
• Demonstrate skills of self-motivation and drive.
• Occasional travel required for training, onboarding, and project support.
• Must have authorization to work permanently in the U.S.

Tech Stack

• Cloud
• Python

Benefits

• Flexible Workplace
• Employee Ownership
• Competitive Pay
• Comprehensive Benefits Package
• Collaborative Environment
• Innovative Culture