Key skills
LeadershipTime ManagementCollaboration
About this role
Role Overview
- Join our dynamic team as the Senior Director of Client Results
- Assume a leadership role of strategic significance, providing direction and oversight for the day-to-day operations of key accounts
- Lead cross-functional efforts, devising and implementing performance strategies that enhance execution and maximize results
- Influence key performance indicators (KPIs), customer care, quality assurance, workforce planning, recruiting, coaching, and training
Requirements
- Bachelor’s Degree or equivalent years of work experience required
- 5-7 years of contact center /BPO experience, with 5+ years of leadership experience
- Proven track record of success
- Exceptional interpersonal and collaboration skills
- Demonstrated experience in influencing and shaping client outcomes
- Executive presence with a keen understanding of organizational dynamics
- Advanced organizational, multitasking, and time management skills
- Willingness to travel 10-15% as needed
Benefits
- Up to 10% travel required per year