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Senior Technical Account Manager at Redox | JobVerse
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Senior Technical Account Manager
Redox
Remote
Website
LinkedIn
Senior Technical Account Manager
United States
Full Time
1 week ago
$110,000 - $130,000 USD
H1B Sponsor
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Key skills
R
Customer Success
About this role
Role Overview
Partner with enterprise and scaling customers to execute on all post-sale functions
Act as a trusted collaborator with the customer to deliver ideal integration outcomes
Collaborate internally to manage customer success plans and escalations
Maintain internal documentation relating to customers and processes
Create collateral for customer to use at scale
Keep up to date with product enhancements
Monitor industry trends and how they impact our customers
Requirements
5+ years of deep EHR integration and workflow knowledge
Demonstrated experience with expanding customers and building franchises
Functional understanding of data formats like HL7v2, XML, X12, APIs
Understanding of various healthcare workflows
Ability to proactively identify new solutions, scopes, and processes for customers
Interest in working with ambiguous and changing responsibilities and initiatives
Customer Success experience preferred
Benefits
100% remote first culture (must be based in the US)
Unlimited Flexible Time Off
15+ Observed Holidays
Rest & R^Charge days (guaranteed a 3-day weekend each month)
R^Charge (6 weeks paid sabbatical + stipend)
401k match 50% for up to 8% on Day 1
Medical/Dental/Vision Benefits on Day 1
HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
Paid Parental Leave (16 weeks)
Productivity Stipend & Wellness Fund
Redox Issued MacBook
Virtual and/or in-person Team & Company Events
Stock Options
Employee Referral Bonus Program
Apply Now
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