Key skills
RCustomer Success
About this role
Role Overview
- Partner with enterprise and scaling customers to execute on all post-sale functions
- Act as a trusted collaborator with the customer to deliver ideal integration outcomes
- Collaborate internally to manage customer success plans and escalations
- Maintain internal documentation relating to customers and processes
- Create collateral for customer to use at scale
- Keep up to date with product enhancements
- Monitor industry trends and how they impact our customers
Requirements
- 5+ years of deep EHR integration and workflow knowledge
- Demonstrated experience with expanding customers and building franchises
- Functional understanding of data formats like HL7v2, XML, X12, APIs
- Understanding of various healthcare workflows
- Ability to proactively identify new solutions, scopes, and processes for customers
- Interest in working with ambiguous and changing responsibilities and initiatives
- Customer Success experience preferred
Benefits
- 100% remote first culture (must be based in the US)
- Unlimited Flexible Time Off
- 15+ Observed Holidays
- Rest & R^Charge days (guaranteed a 3-day weekend each month)
- R^Charge (6 weeks paid sabbatical + stipend)
- 401k match 50% for up to 8% on Day 1
- Medical/Dental/Vision Benefits on Day 1
- HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
- Paid Parental Leave (16 weeks)
- Productivity Stipend & Wellness Fund
- Redox Issued MacBook
- Virtual and/or in-person Team & Company Events
- Stock Options
- Employee Referral Bonus Program