Complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up for new claims
Calculate and issue long-term disability benefit payments
Perform simple and complex LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations
Perform Under/overpayment calculations and follow up for repayment
Explain benefit calculations and payments to customers over the phone or in writing
Request and assess medical updates for maintenance of long-term disability claims
Verify other income calculations and follow up as required
Handle data verification and exception reports to resolve system discrepancies

Bilingualism (fluent in French and English) required
Post-secondary education with a strong financial background or equivalent related experience
Excellent mathematical and analytical skills
Demonstrated organizational and time management skills
Excellent oral and written communication skills (French and English)
Team player with demonstrated customer service skills
Proficient in using Microsoft (Outlook, Word, Excel)
Critical thinking and problem-solving abilities
Ability to remain flexible, work as part of a team as well as independently

Disability Claims Administrator, Bilingual

Key skills