Be the subject matter expert for our mass spectrometry instrumentation and showcase your expertise in technical repair for Roche produce lines.
Responsible for onsite maintenance, repair and service of Roche mass spectrometry instruments.
Handle complex customer and employee inquiries, resolving errors, complaints, and complex problems.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities, contribute to quality improvement and focus on maximizing customer satisfaction.
Ensure adherence to internal processes, and training/support concepts while proactively introducing new ideas for optimizations and engaging in knowledge transfer across stakeholders.
Utilize digital service tools to effectively solve problems.
This is a national field-based role
the territory is the United States. 90% travel is expected for this position. This position offers potential international travel, including travel to various global locations to collaborate with cross-functional teams.

Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 3
5 years of progressive experience repairing or servicing complex mechanical/system hardware and software
3 years experience in a clinical, manufacturing or research setting in a health or diagnostics industry environment with a focus on quantitative LC-MS
Electro-mechanical and fluidics troubleshooting experience
Ability to travel, including some overnight travel, is required
Ability to support after hours and on weekends/holidays
5+ years of progressive experience providing hardware installation, repair, and maintenance of LC-MS instruments in a clinical, manufacturing, or research setting preferred
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.
The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Field Engineering Specialist – Mass Spectrometry

About this role