Maintain and reconcile customer AR balances: review aging reports, investigate discrepancies, and post adjustments to ensure accuracy.
Drive collections activities: contact customers bi-weekly (or more frequently for past-due accounts) via phone and email to secure payment or documentation.
Perform complex reconciliations: leverage Excel (pivot tables, VLOOKUP) and internal reporting tools to analyze payment histories and root-cause issues.
Collaborate cross-functionally: partner with Sales, Customer Care, Order Management, and TD Capital to resolve invoice disputes, credit holds, and financing agreements.
Negotiate settlements: prepare documentation, propose alternative financial arrangements, and escalate per authority matrix guidelines.
Identify process improvements: flag recurring issues in the shared BPO/China process, recommend workflow enhancements, and help prevent revenue leakage.
Serve as a resource: mentor junior team members, share best practices, and contribute to ongoing training.
Reporting & visibility: generate weekly and monthly AR performance reports for management review, highlighting high-risk accounts and resolution strategies.

3–5 years of commercial AR, credit or collections experience (exceptions considered for outstanding candidates)
Strong analytical skills: proficiency in Excel (pivot tables, VLOOKUP), comfortable with data entry and basic financial calculations
Critical thinker: able to dissect complex account histories, identify root causes, and recommend sustainable solutions
Excellent communicator: confident engaging customers and stakeholders by phone and email, including international contacts
Collaborative mindset: proven ability to work with cross-functional teams, build positive relationships, and elevate internal processes
Organized and adaptable: able to manage multiple priorities under tight deadlines while maintaining attention to detail and confidentiality
Tech-savvy: quick to learn proprietary systems and tools, intermediate-level proficiency in Microsoft Office (Excel, Word, Outlook)
Education: high school diploma or equivalent required; bachelor’s degree in finance, accounting, or related field preferred

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Accounts Receivable Analyst

Key skills