Solutions Architect

Role Overview

• The Solutions Architect is a customer-facing technical team member who designs and communicates scalable solutions across Bonterra’s social impact technology platforms
• This role partners closely with Sales to support opportunities by aiding in discovery, architecting solutions that reflect real-world nonprofit, public sector, and corporate social responsibility workflows, and delivering compelling, outcomes-driven demonstrations
• Aid in technical discovery to understand customer programs, compliance requirements, reporting obligations, and operational constraints
• Design end-to-end solutions leveraging Bonterra products, configuration options, data models, and integrations
• Translate customer requirements into clear, defensible solution designs aligned to Bonterra best practices
• Identify risks, assumptions, and gaps early — and surface them proactively to Sales and stakeholders
• Deliver tailored demonstrations of Bonterra products and solutions based on customer use cases
• Adjust messaging and depth for different audiences, including program staff, compliance teams, IT, and executive sponsors
• Confidently address technical objections
• Partner with Account Executives to shape deal strategy, solution approach, and win themes
• Support RFP responses, technical narratives, and solution sections with accuracy and clarity
• Help qualify opportunities by assessing product fit, complexity, and implementation readiness
• Partner with Implementation and Customer Success to ensure solution designs are deliverable and supportable
• Provide structured feedback to Product based on recurring customer needs and market patterns
• Contribute to internal solution templates, demo assets, and reusable architectures

Requirements

• 1-5 years of experience in solutions architecture, pre-sales engineering, or a similar customer-facing technical role
• Experience supporting SaaS sales cycles preferably in nonprofit, public sector, healthcare, education, or CSR contexts
• Strong understanding of configurable platforms, data models, workflows, and integrations (APIs, imports/exports)
• Proven ability to lead discovery, design solutions, and present to external stakeholders
• Excellent written and verbal communication skills
• Comfort working in ambiguity and navigating evolving product and customer needs

Benefits

• Comprehensive benefits package that supports your health, well-being and growth
• Pay is determined by location, skills, experience, and education
• Bonuses, incentives, equity, and a comprehensive benefits program