Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal.
Anticipates vacancies and is proactive in attracting new tenants.
Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
Keeps informed of market conditions and update competitive market analysis quarterly.
Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
Monitors rent balances, collects rents, and sends out late or quit notices as required.
Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
Oversees office functions, including office hours, filing, computer systems, reports, etc.
Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
Handles resident issues and concerns, partnering with Community Manager as needed.
Inspects market ready units for acceptance to lease and for resident move in.
Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
Performs other duties as required.
Requirements
College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
Industry designations (COS, LIHTC, ARM, etc.) preferred.
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
Proven Excellent Customer Service skills required.
Benefits
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA