Service Maintenance Manager

Role Overview

• Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
• Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services
• Review completed work orders and unit turn for quality of work and repair trends to address
• Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
• Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs
• Manage preparation and make repairs for REAC/HQS inspections and audits
• Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations
• Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services
• Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties

Requirements

• High School diploma or equivalent required
• 5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience
• Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills
• One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required
• Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs
• Knowledge of all hand and power tools, cleaning supplies, and protective equipment

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program