Lead and execute end to end UX research that supports business objectives and delivers measurable outcomes
Design and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs
Translate research findings into clear, actionable insights that influence product, design, and business decisions
Create high quality research artifacts and present findings in a compelling, accessible way for diverse audiences
Partner closely with UX designers, product managers, business line clients, marketing, analytics, and other teams to strengthen collaboration and understanding
Define measurable research objectives and evaluate success against those outcomes to demonstrate impact
Uphold excellence in research quality, facilitation, storytelling, and insight synthesis

Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
Three to five years of UX design research experience
Background in the financial institution industry
Worked with the UX for large commercial and/or corporate clients
Familiar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs
Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
Demonstrated analytical, decision-making and problem-solving skills

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

UX Researcher

Key skills