You will serve as a Senior UX Researcher responsible for shaping high‑impact user experiences within communication and collaboration workflows.
This position focuses on uncovering user needs, identifying opportunities for innovation—including AI‑driven enhancements—and driving research that informs strategic product and design decisions.
You’ll partner closely with designers, product managers, and engineers to deliver insights that elevate end‑to‑end experiences and help teams execute world‑class solutions rooted in human‑centered design.

4+ years of product‑focused UX Research experience, including at least 2 years of strategic research influencing product direction.
MA/MS or PhD in Cognitive/Experimental Psychology, Human Factors, HCI, Statistics, or related field OR BA/BS in those fields with significant industry experience.
Demonstrated ability to create and execute impactful research programs with division‑wide or company‑wide influence.
Expertise across the full spectrum of UX research methodologies (qualitative and quantitative).
Proven ability to translate complex data into clear, compelling insights with measurable impact on product outcomes.
Exceptional verbal, written, and visual communication skills for storytelling and insight delivery.
Strong track record of cross‑disciplinary collaboration (design, PM, engineering, marketing, etc.).
Must meet these hard requirements:
4+ years designing and executing robust research plans
4+ years translating research insights into actionable recommendations

Senior UX Researcher

Key skills