Develop and execute robust, end‑to‑end research plans and roadmaps to guide product direction across the lifecycle.
Conduct both qualitative and quantitative studies, including study design, recruiting, moderation, analysis, and reporting.
Identify opportunities for user‑focused improvements, including AI‑enabled enhancements within calling, meeting, and communication scenarios.
Translate research findings into actionable opportunities and recommendations that influence product and design decisions.
Communicate methodologies, strategies, and insights clearly and compellingly to cross‑functional partners and leaders.
Maintain and manage a knowledge base of research insights leveraged across product, design, and engineering teams.
Partner with design, product, engineering, marketing, and data science teams across global collaborators.
Participate in design reviews and planning cycles, infusing user insights and strategic recommendations.
Advocate for UX research’s value and ensure findings inform roadmap prioritization and long‑term vision.
Contribute to elevating research practices, shared learning, and team growth.
Support cross‑pollination of learnings across researchers and multidisciplinary partners.
Promote values of diversity, inclusion, transparency, and growth mindset in collaborative environments.

4+ years of product‑focused UX Research experience, including at least 2 years of strategic research influencing product direction.
MA/MS or PhD in Cognitive/Experimental Psychology, Human Factors, HCI, Statistics, or related field OR BA/BS in those fields with significant industry experience.
Demonstrated ability to create and execute impactful research programs with division‑wide or company‑wide influence.
Expertise across the full spectrum of UX research methodologies (qualitative and quantitative).
Proven ability to translate complex data into clear, compelling insights with measurable impact on product outcomes.
Exceptional verbal, written, and visual communication skills for storytelling and insight delivery.
Strong track record of cross‑disciplinary collaboration (design, PM, engineering, marketing, etc.).
Must meet these hard requirements:
4+ years designing and executing robust research plans
4+ years translating research insights into actionable recommendations

Senior UX Researcher

Key skills