Field Care Manager, Behavioral Health

Role Overview

• Perform primarily face to face and telephonic assessments with members.
• Serve as the primary point of contact, providing integrated care to ensure members receive timely, high-quality, and coordination services that meet their unique needs.
• Employ a variety of strategies, approaches, and techniques to manage a member's health issues and identify and resolve barriers that hinder effective care.
• Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers.
• Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), and justice-involved members.
• Engage members in their own communities, building trust and facilitating meaningful care coordination.
• Complete all required assessments, including the Comprehensive Risk Assessment (CHRA).
• Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans.
• Improve member’s health literacy while addressing health related social needs to positively impact member’s healthcare outcomes and well-being.
• Oversee care planning, transitions, and service delivery as the quarterback of the member’s interdisciplinary care team (ICT).
• Facilitate ICT meetings, ensuring seamless communication among providers, Service Coordinators, and Care Management Extenders.
• Engage in biannual and quarterly face-to-face visits, ensuring continuous monitoring and proactive intervention.

Requirements

• Bachelor’s degree in social work, psychology or other health or human services related field
• Virginia licensed LMHP, LPC or LCSW
• Minimum of 2 years of post-degree clinical experience in behavioral health setting
• Case management experience working with complex SMI or SED population
• Must reside in the Charlottesville region of Virginia. (Lynchburg or Fishersville)
• Ability to travel to region-based facilities and homes for face-to-face assessments.
• Exceptional oral and written communication and interpersonal skills with the ability to quickly build rapport
• Ability to work with minimal supervision within the role and scope
• Ability to use a variety of electronic information applications/software programs including electronic medical records
• Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel
• Ability to work a full-time schedule
• Valid driver's license, car insurance, and reliable transportation.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance