About this role
Role Overview
- Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met
- Establishes and monitors process performance measurements and business impact
- Prepares performance statistics and reports for internal stakeholders and senior management
- Monitors the production workflow and assists team members with escalated process issues
- Independently identifies and resolves exceptions and serves as a point of escalation
- Monitors effectiveness and efficiency of production and/or process
- Determines and/or drives change and improvement efforts in production and/or processes
- Ensures the business adheres to policies, procedures and regulatory standards
- Independently resolves compliance issues and drives risk mitigation activities
Requirements
- 2+ years of relevant professional experience
- university/college degree, or a comparable combination of education, job specific certification(s), and experience (including military service)
- Preferred Skills: Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service