Fraud Strategy & Analytics Manager

Role Overview

• Oversees the performance of analytics to develop and maintain fraud strategies
• Socializes and gains approval for broad fraud strategy changes
• Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools
• Works with external vendors on fraud model development, performance monitoring and implementation
• Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends
• Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests
• Provides fraud analysis to support decision making across the company
• Provides direction and sets priorities for the team
• Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses
• Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs

Requirements

• Team management
• Fraud and Analytics domain experience
• Data science
• Correlations
• Data visualization
• Industry experience is typically 8+ years
• At least 5 years of prior management experience is typically required
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies
• Analytical Thinking
• Consulting
• Data Gathering and Reporting
• Emerging Technologies
• Fraud Detection and Prevention
• Matrix Management
• Problem Solving

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service