Product Owner II – Customer Identity and Access Management

Role Overview

• Serve as Product Owner for two engineering crews focused on CIAM platform support and infrastructure.
• Manage and prioritize backlogs, ensuring alignment with business objectives, technical needs, and organizational priorities.
• Attend and participate in daily stand ups, Agile ceremonies, and planning sessions.
• Partner closely with engineering teams to understand platform functionality, technical constraints, incident trends, vulnerabilities, and required upgrades.
• Oversee incident management, platform stability initiatives, and remediation efforts.
• Track progress toward objectives, prepare status updates, and present to leadership regularly.
• Collaborate with other Product Owners across the CIAM organization to ensure coordinated delivery.
• Engage with external vendors during weekly vendor calls, supporting joint technical initiatives and issue resolution.
• Support all internal PNC stakeholders and teams leveraging the CIAM platform.
• Ensure platform enhancements, patches, certificates, and upgrades are understood, prioritized, and executed effectively.

Requirements

• Strong technical background with experience working directly with engineering teams.
• Proven experience with platform operations, patching processes, security standards, and certificate management.
• Working knowledge of incident management, vulnerability management, and infrastructure upgrades.
• Excellent communication, stakeholder management, and follow through skills.
• Experience in Agile/Scrum environments; ability to lead and drive delivery based on priority and business value.
• SAFe Product Owner/Product Manager (POPM) certification or other Agile certifications preferred.
• Familiarity with CIAM technologies and identity security concepts.
• Hands on experience with Ping Identity suite (PingFederate, PingAccess, PingID/PingOne) or similar platform.
• Experience supporting large scale enterprise platforms and vendor supported systems.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service