Senior Delivery Manager

Role Overview

• Provide formal structure throughout the software development lifecycle, including the creation of concrete artifacts for planning, iterative improvement, and outcomes
• Coach team(s) on the software development lifecycle, Agile principles, and general ways-of-working best practices
• Foster a safe team environment that promotes learning, personal growth, and fulfillment for all team members
• Create detailed delivery plans with participation and inputs from Product Manager(s), Software Engineer(s), UX Designer(s), and other relevant stakeholders
• Identify and communicate dependencies and risks to relevant Product Managers, teams, and other relevant stakeholders
• Schedule and facilitate Backlog Refinement sessions regularly to select and prioritize stories for development
• Facilitate periodic sessions with development teams to define (or refine) their definition(s) of ready for epics and user stories, publishing the final definition(s) of ready publicly
• Facilitate periodic sessions with development teams to define (or refine) their definition(s) of done for any/all increments and publish/ maintain the definition(s) of done publicly
• Maintain and communicate updates to the delivery plan that result from scope and prioritization changes
• Inform team Software Engineers of any approval demos that are required and schedule demos with approvers as necessary
• Schedule and facilitate a stand-up cadence that works for your team to provide visibility to recently completed, currently in-progress, and soon-to-begin work as well as "blockers" that require removal
• Triage identified “blockers” and take initiative to remove them
• Coach Product Manager(s) to author well-constructed initial epics and user stories that meet a formalized “definition of ready”
• Assist the team to break down larger pieces of work into manageable increments
• Coach Product Manager(s) on good acceptance criteria writing (clear, concise, testable, from a user perspective)
• Educate team members on story pointing methodologies
• Review definitions of key performance indicators that the Product Manager includes in the product scorecard and share with the Product Manager your observations of relatedness (or unrelatedness) of each key performance indicator to Progressive Leasing’s key business priorities
• Schedule and facilitate regular Sprint Planning sessions, including leading the team to craft and document sprint goals that logically further the product goal(s)
• Schedule and facilitate regular Sprint Retrospective sessions (including provision of insightful analysis, interpretation of key metrics and behavior patterns, and a published Sprint Retrospective output document)
• Present to Product Manager(s) and Project/Program Managers analyses related to team velocity, cycle time, and predictability and explain implications on delivery timelines
• With the Product Manager’s permission, schedule and facilitate Sprint Review sessions that emphasize the pursuit of feedback (i.e., not just “show-and-tell” demos)

Requirements

• 5 to 7 years of combined experience as a Scrum Master, Project Manager, or Agile Coach
• 5 to 7 years working in an Agile environment
• 5 to 7 years working with software engineering, software development, or other similar technology teams
• Solid understanding of the software development lifecycle and typical software release management best-practices
• Advanced knowledge of and proven expertise using work management tools such as Jira or Rally
• Experience using and deriving insights from business analytics software like Tableau or PowerBI
• Ability to balance compressed timeframes while maintaining the highest level of quality
• Strong interpersonal skills with proven ability to interact confidently and professionally across all levels of an organization (including with senior executive leadership)
• Proven ability to influence others in situations where you have no formalized authority to do so
• Exceptional critical thinking and logical structuring skills
• A collaborative, people-first approach with an optimistic outlook
• Demonstrated ability to coach others, manage interpersonal conflicts, and facilitate complex learning sessions and events
• An Agile and/or Scrum certification
• Bachelor’s degree or equivalent experience

Tech Stack

• Tableau

Benefits

• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services