Administers and/or conducts training within a functional area or unit
Provides training on procedures, services, products, computer applications, operating systems, end-user training, etc.
Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors
Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training
Evaluates and organizes existing materials for effectiveness and may adjust as necessary

2-5 years of training-related experience
Familiarity with training approaches and methods, tools and techniques
Presentation skills and the ability to present information to a variety of audiences
Data gathering and analysis
Facilitation skills
Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line help text

Operations Trainer

Key skills